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Tag Archives: practice makes perfect

The reality of success

I’ve been following Michel Roux’s TV programme on customer service, a subject that interests me.  A motley crew of young people are competing for a scholarship with him. Roux certainly comes across as a very patient and good mentor, but something has begun to worry me here.  It’s something that we’re seeing a lot in the media and it does have consequences for businesses, especially in tough economic times. In at the deep end It’s the issue of throwing people in at the deep end and expecting them to come …

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